Manic Frog, Inc. ("Manic Frog," the "Company," "we," "us") provides this web site (www.manicfrog.com or affiliated site owned and operated by Manic Frog, the "Site") and all services and products (collectively, the "Service") to those using the Service (“users”). We are committed to protect the privacy of users and to build a strong relationship with our users.
We may collect certain information from users to provide better Site and Service, and are dedicated to safeguarding any information collected on the Site. Except as set forth within this Privacy Policy and our Terms of Use and End User License Agreement or other published guidelines, we do not release personally identifiable information about users without their permission. By using the Service, you signify your agreement to this Privacy Policy, our Terms of Use, End User License Agreement, and other our rules, policies, notices, agreements and guidelines.
This Privacy Policy does not apply to the practices of companies besides Manic Frog, third-parties sites, people whom Manic Frog does not employ or control, information not collected by online.
We ensure that our Privacy Policy and practices adhere to the United States Children’s Online Privacy Protection Act, and other applicable law.
1. Information Collection
1) Personally identifiable information
We may collect information that will able to specifically identify you (“personally identifiable information”). Although you may visit the Site without providing us with any personally identifiable information, we notice to you that we collect the personally identifiable information from/by you for certain cases while using the Site or Service. For example,
- When signing up to create an account or sending us a comment by e-mail, we may request your certain personally identifiable information (including, for example, your full name, e-mail address, and date of birth)
- When signing up to create an account for children under age of 18 and at least age of 13, we will request that their parents or guardians provide us with certain personally identifiable information (including, for example, full name, e-mail address, and date of birth)
- When you choose to subscribe to our mailing service or newsletter, we may collect information to aid delivery and preferences such as e-mail address and message performance statistics.
- When you submit a form through the “Contact Us” portion of the Site, we may request your name and e-mail address to respond for your inquiry.
- When we have any marketing activities, we may collect information to aid in any promotions or prizes provided by our Site.
2) Non-personally identifiable information
We collect information that will not be able to specifically identify you (“non-personally identifiable information). We may collect such information and aggregate the information while you use our Site in order to make our sites more efficient and interesting to you and to reach various purposes related to our business and technique. For example,
- We may collect the non-personally identifiable information of the type of computer operating system specifications such as Windows XP or Mac OS, your IP Address, the web browser being used, and information regarding the Internet service provider.
- We may collect the information of the software being used, and parts or portions thereof, including, but not limited to, your computer's central processing unit, random access memory, video card, hard drive(s), storage devices and any others.
- We may collect the information of which pages of the Site you visit, which community services you participate.
- We may collect and aggregate a variety of data when you install or use any of the game software offered by our Site. And when any game is updated or patched, our patch routine may check your computer to see that you have the most recent version of game-specific files.
We may collect this non-personally identifiable information through the use of software technologies such as unique identifiers, log files, or cookies. Cookies are small text files placed on your computer, or service to store your preferences. Although cookies are only readable by the server that placed them, and are unable to execute any code or virus, you can control how and whether cookies will be accepted by your web browser software through browser settings. Because each browser is a little different, please refer to the documentation accompanying your browser software for more information on how to do so. If you turn cookies off, you won't have access to many features that make your web experience smoother, and some of our services may not function properly.
3) Financial Information
When you wish to use any payment service on the Site and Service, you will be required to provide us or a third party related to payment service (“Payment Vendor”) with your financial information such as credit card information. In addition to, if you are under age of 18 and at least age of 13, your parents or guardians will be required to provide us or third party related to payment service with their credit card information in that case.
You will be notified each time your financial information will be collected by the Payment Vendor. If you do not wish to provide the information to any such Payment Vendor, you may choose to not provide the information at that time, but you may not complete the payment in some cases.
2. Information Use, Disclose, and Storage
1) Personally Identifiable Information
We may use your personally identifiable information which you provide to us for the Site and Service. For example,
- We may use the information to send our e-mail or newsletter and to alert you to new products or services, features or enhancements.
- We may use the information to hand or route your customer service questions or comments and/or notifying you about our marketing activities such as contests, promotions, special events, offers, products and services that may be of interest to you.
- We may use the information to ban users permanently or temporarily from the Site or Service as a result of inappropriate conduct on the Site or Service.
- We may use the information to aid in any promotions or prizes provided by our Site.
- If you are under age of 18 and at least age of 13, we may use the information to enable your parents or guardians to review the information that you have submitted to the Site.
We may enhance or merge the personally identifiable information collected from/by you with data from third parties in some cases. We may share or otherwise transfer the information that we collect from you with our affiliates, advertisers and other business partners for a variety of purposes, including for the purpose of such parties providing you with advertisements, promotions, marketing materials or other materials or information related to products and services which might be of interest to you.
2) Non-personally Identifiable Information
We may use your non-personally identifiable information which you provide to us for the Site and Service. For example,
- We may use the information to know your technical environment while you use the Site or Service, and provide appropriate technical support.
- We may collect the information of the software being used, and parts or portions thereof, including, but not limited to, your computer's random access memory, video card, central processing unit, hard drive(s) and any other storage devices in order to assist our efforts in policing users who may develop and/or use "hacks" and/or "cheats" to gain advantage over other users.
- We may use the information for security or debugging purposes, technical support and to protect against user abuse.
- We may use the information to monitor your system, and to verify your unique identity. This may include specific and general information about your computer hardware and Internet connection, which are stored together but are not personally identifiable. This is in addition to the personal data and other personal information collected during the registration process.
- We may use the information to perform statistical analyses of the collective characteristics and behavior of our users, and to measure demographics and interests regarding specific areas of the Service.
We may use cookies with anonymous basis for statistical and market research purpose. For example, we use cookies to gather information about web pages viewed, time spent viewing any pages or areas of the Service and/or the parts of the Service that you use, and the websites visited just before and just after our Site. We may use cookies to gather information about our Site users' browser activities in order to constantly improve the Site, to meet your needs, and to provide superior service.
We may also combine your non-personally identifiable information with your personally identifiable information for these purposes and to provide you with customized services and advertisements. We may provide statistical information based on this non-personally identifiable information or data to advertisers, affiliates and other current and potential business partners.
3) Financial information
We do not use the financial information for any purpose other than processing payments for the Site or Service. The financial information that you enter to purchase premium services is not stored by Company and is used by the Payment Vendor providing the payments service.
That information is safeguarded with appropriate security, and it will not be used for other purposes. Furthermore, the Payment Vendor has agreed to maintain the confidentiality, security, and integrity of the personal and financial information it obtains from the Site or Service, and only to use this information on our behalf. Our financial institution is bound by all applicable privacy laws relating to the provision of financial services.
4) Voluntary Disclosure of Personal Information
We provide some community services on the Site or Service such as but not limited to user forums and support services. Although we take measures to safeguard personal account information, users should not use these services to share their personal information. When you disclose such information in community services, you should do so at your own risk. We do inform you that we are not responsible for information that you choose to communicate to other users on the Service, or for the actions of other users. Although we may monitor your use of community services, and filter and manage the services to protect you, we are not responsible for the information you choose to submit in these Public Forums.
5) Deleting Personal Information
If you want to terminate or cancel your account, contact our customer service department by visiting http://support.manicfrog.com. We will take reasonable measures to close your account and delete personal information but there will be residual information that will remain within our databases, and other records, which may or may not contain such personally identifiable information. This includes but is not limited to forum postings, game chat and support communication with Manic Frog employees and associates. We will not use this residual information for commercial purposes. However, we reserve the right, from time to time, to re-contact former users of the Service.
6) Selling or Transferring
We may sell or transfer all or part of our assets or business to a third party to improve our product and service offerings. In all such transactions, we may transfer your information (whether non-personally identifiable or personally identifiable) to the third party to the extent permitted by applicable law. In addition, in the event we reorganize, file for bankruptcy or engage in similar events (whether voluntarily or otherwise), user information (whether non-personally identifiable or personally identifiable) may be transferred to our successors.
3. Age Requirement
You must be aged 13 years or older to use the Site and Service, and if you are younger than 18 you must have permission from a parent or guardian. We urge parents or guardians to instruct teenagers to NEVER give out their real name, address, phone number or other personally identifiable information while using the Service. Teenagers under the age of eighteen (18) but at least thirteen (13) years old should encourage their parents to review this policy and to contact us if they have any questions.
Children under the age of thirteen (13) years old should not attempt to open an account or otherwise access this Site or Service, including playing any games.
Because children under the age of 13 are not permitted to use the Site or Service in any cases, we strongly request they not submit any personal information to the Site or Service. We will not knowingly collect, use or retain personally identifiable information from anyone under the age of 13, for any purpose whatsoever.
4. Required Disclosures
We will release personal information when we believe in good faith that disclosure is required by law. In addition to, we will release the information when you violate our Terms of Use, End User License Agreement or other rules, policies, notices, agreements or guidelines. For example:
- We will disclose the information in response to a law enforcement agency's or other public agency's (including schools or children services) request in any illegal activity, including, but not limited to, hacking, even without a subpoena, warrant or other court order.
- We will disclose the information in response to court and governmental orders, civil subpoenas, discovery requests and as otherwise required by law, and/or to initiate our own legal proceedings.
- We will disclose the information if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our website, protect the security or integrity of our website, or enable us to take precautions against liability to the extent permitted by applicable law.
We cooperate with law enforcement agencies in identifying those who may be using the Service (or any part thereof) for illegal activities. We also reserve the right to report any suspicious or suspected illegal activity to law enforcement individuals or entities for investigation or prosecution.
5. Modification of Privacy Policy
We may periodically review and update our privacy practices, and those practices are subject to change. If we change a material aspect of this Privacy Policy, we will attempt to notify users of the update or modification. Please periodically review the Privacy Policy to make sure you are familiar with its contents. Your continued use of the Site or Service after any such changes signifies your consent to abide by the most current version of the Privacy Policy.
6. Questions or comments
If you have questions, comments or complaints about this Agreement, the Service or anything else, please contact us by visiting www.manicfrog.com.